Education

Tim Alderman is president and chief executive officer of Alderman Hockaday & Associates, and he has more than 25 years of professional experience with a background in international sales, marketing, business development, and training with firms throughout the U.S., Canada, and the Far East. He has written articles for Competitive Edge magazine and has been interviewed by the Atlanta Business Chronicle and USA Today. As executive vice president of sales for the Southeast's largest professional fund-raising corporation, Alderman established the sales training program that led to Alderman Hockaday's success.

Barry Asin spent nearly 12 years as a senior executive at global staffing leader Adecco SA. Before joining Adecco, he held operations management positions with PepsiCo and began his professional career with Andersen Consulting, the predecessor of Accenture. As executive vice president and chief analyst for Staffing Industry Analysts Inc., Asin leads a team of researchers, analysts, and editors who produce research reports for Staffing Industry Analysts' corporate members and its Contingent Workforce Strategies Council, as well as SI Review and Contingent Workforce Strategies magazines.

Alan Beaulieu is senior analyst, economist, and a principal for the Institute for Trend Research, where he has been since 1990. Beaulieu has been consulting and advising companies throughout the U.S., Europe, and Japan on how to plan for and prosper through the business cycle. He has written for the Wall Street Journal, the New York Times, Barron's, the Washington Times, USA Today, Knight Ridder News Services, and Reuters. He has also been featured on CBS Radio, CNN Radio, and numerous other media outlets. Beaulieu has been providing workshops and economic analysis seminars across the U.S. to business owners and executives for the past 15 years.

Marc Bowles joined the Delta Cos. in March 2000 and has served as chief marketing officer since July 2006. He is responsible for creation and strategic development of all marketing, advertising, public relations, and brand management. During his seven-year tenure, he has served as vice president of search, director of search, and search representative for Delta Physician Placement. Bowles is a member of the ASA health care section policy council.

Hope Bradford is director of global process solutions for all front-office technology for Kelly Services Inc. She helps to develop internally built as well as purchased Internet-based solutions. Her specialties include business-requirement gathering, process engineering, and design of automated technology solutions that compliment the business process. She is responsible for negotiating and managing the company's relationship with external vendors.

Eric Buntin is managing director of marketing and operations for Randstad USA. He has expertise in market research, recruiting design, and strategic intelligence. He is a member of the Human Resources Management Association of Chicago and the American Society for Training and Development and has been in the staffing industry for 13 years. He joined Randstad in 1995 as an agent in Tennessee, then advanced through several management roles.

Linda Carchidi is chief executive officer and co-founder of JFC Staffing Associates, based in Camp Hill, PA, with branch offices in Pennsylvania and Maryland. Linda was named to the Best 50 Women in Business in Pennsylvania in 2001, and her company has been recognized as one of the 50 fastest-growing companies in central Pennsylvania, as well as one of the best places to work. The company received the Small Business of the Year Award from the Harrisburg, PA, chamber of commerce in 2004. Linda is a past president of the Pennsylvania Staffing Association–Eastern chapter and has chaired the ASA membership and member services committees.

Lauren Devine is the vice president of solutions delivery for Adecco and a member of the ASA e-tools committee. During her 20-year career with Adecco, in addition to various operational roles, Lauren has managed numerous corporate functions, including client service, national account implementation, operations, marketing and communication, and third-party / vendor management system support. Lauren has expertise in VMS providers from a national supplier perspective.

Patricia Drain, CPC, CIPC, CSP, president of Patricia Drain & Associates, is an international author and professional speaker who has more than 20 years experience as a business owner in the executive recruiting profession in Phoenix. She is a recipient of the National Association of Personnel Services Hall of Fame Award. Working Woman magazine presented Drain with the Most Innovative Business Practice Award, and she was named one of the 100 most influential people in Arizona by the Phoenix Business Journal. She recently wrote the book Hire Me! Secrets of Job Interviewing, which has been published in nine languages, and has also written six other books.

Stephen Dwyer, Esq., ASA deputy general counsel, is an expert on staffing industry labor and employment policy issues. Dwyer has taught many staffing professionals the fundamentals of co-employment and has written numerous articles on legal and policy issues pertaining to the staffing industry.

Andrea Edwards is vice president of marketing for CBS Personnel Holdings Inc. She is responsible for promoting the company's three brands: CBS Personnel, Staffmark, and Venturi Staffing Partners. She supports the company's 400-plus locations through a series of branding, business development, and recruiting initiatives. She has been with the company for more than 17 years and has more than 22 years of experience in branding, marketing, and communication. She is currently the chairman of the ASA industry marketing committee.

Jim Essey is president and chief executive officer of the TemPositions Group of Cos., which operates in New York, New Jersey, Connecticut, and California. In addition to providing office support personnel, Jim's firm offers staffing in information technology, accounting, human resources, legal, hospitality, light assembly, substitute teaching, and health care. Jim served five terms as president of the ASA-affiliated New York chapter. He was ASA chairman in 2004; has chaired the chapter relations, member education and certification, political action, and industry practices committees; and chairs the legal and legislative committee. Jim serves on the boards of the NYC Young Presidents' Organization and the DARE program.

Colleen Francis, CSP, is the founder and president of Engage Selling Solutions. She is a successful sales professional who understands the challenges of selling in today's market and the limitations of traditional sales techniques. Francis has studied the habits of the top 10% of sales performers from organizations of all sizes and shapes — from Fortune 500 companies to small businesses. Using these insights, she has developed an effective training system that helps sales professionals everywhere to achieve lasting results. Francis has been distinguished by the Canadian Professional Sales Association as a certified sales professional and is president of the Canadian Association of Professional Speakers.

Gautam Godhwani is co-founder and chief executive officer of his third start-up company, Simply Hired, a Web 2.0 online recruiting and ad network company. Previously, he was co-founder and CEO of India Community Center, a nonprofit focused on bridging the gap between the local and global communities. He continues to serve as a trustee and on the board of directors at ICC. He also was CEO and co-founder of AtWeb, whose team designed and built a product called Web Site Garage that helped millions of small businesses "tune up" their Web sites by providing sophisticated diagnostic tools, including tools to enable companies to register their sites with leading search engines.

Karenjo Goodwin has been in the staffing industry for more than 25 years and has worked with large, international staffing services as well as smaller, privately held firms. She is the founder and chief executive officer of Exact Staff Inc., a 12-year-old company recognized consistently by the Los Angeles Business Journal as one of the fastest-growing privately held women-owned companies in California. In 2007, Exact Staff was recognized by Inc. magazine as one of the 5,000 fastest-growing private companies in The U.S. Since 2002, Exact Staff has experienced 300% growth, all organic. Goodwin is an active member of various staffing associations, women's groups, and serves on the board of the Young Presidents' Organization of Los Angeles.

Aaron Green, CSP, is the founder of Professional Staffing Group and PSG Offshore Resources. One of Boston's largest staffing firms, Professional Staffing Group provides clients with office support and creative, technical, and financial staff. Green founded PSG Offshore Resources, based in the Philippines, as a way to provide the benefits of offshore outsourcing to staffing firms of any size. Green is past president of the Massachusetts Staffing Association and is its industry legislative representative. He currently serves on the ASA board of directors.

William M. Greenblatt is the chief executive officer of Sterling Infosystems Inc., one of the leading providers of pre-employment screening services. He has more than 30 years of experience in the pre-employment screening field and was honored in June 2006 by Ernst & Young as Entrepreneur of the Year.

Eric Gregg is founder and managing partner of the Inavero Institute for Service Research, formerly iLoyalty. Inavero is a leading provider of client and employee surveys for the staffing industry. Inavero currently conducts the annual ASA member survey, the annual staffing company operations survey, the weekly ASA Staffing Index, and the association's quarterly employment and sales survey. Inavero works closely with ASA as a corporate partner to deliver and plan future staffing industry research programs. As a featured speaker at Staffing World and ASA-affiliated chapter events, and as author of numerous articles on client retention, Gregg offers valuable resources and expertise on client retention in the staffing industry.

John Healy is vice president of Enterprise Workforce Solutions at Kelly Services Inc. He is responsible for evaluating and selecting the company's technology channel partners. Healy consults with Kelly clients to design next-generation solutions to meet the talent acquisition and utilization, compliance, cost savings, supply chain, and process-efficiency demands necessary to succeed in the global economy. He is a charter member of the North Carolina Electronics & Technology Association, where he serves on the advisory board following previous roles on the executive committee and as chairman of the education and work force development committee.

Terri Herrmann has worked in the sales and marketing organization at Manpower Inc. since 2002. She is currently product manager for Manpower's managed service programs . Hermann works directly with sales and operations, providing marketing leadership and technical support to ensure Manpower's MSP solution is meeting both market and client expectations. During her six-year tenure with Manpower, she has provided sales support and training, client support, and solution design for the MSP product. Prior to joining Manpower, she served for six years as director of programs for a nonprofit agency where she developed, implemented, and oversaw the delivery of major educational initiatives.

Anita Holbrow is the marketing director for the Recruitment and Employment Confederation, the trade association for the U.K.-based recruitment industry. A published writer, she has spent more than 12 years developing, financing, and delivering a series of public and private partnership recruitment strategies with large blue chip and small innovative companies. Holbrow's ambition is to continue to create inspiring business relationships that will facilitate United Kingdom and global business success.

Melanie Holmes is vice president of World of Work Solutions at Manpower Inc. In this position, she is dedicated to advancing Manpower's position as a thought leader in the contemporary world of work. She shares Manpower's extensive knowledge of the work force while building strategic partnerships with government, universities, and other leadership organizations across the country. Melanie is also responsible for community investment at Manpower, which includes volunteerism, community relations, and philanthropy.

Göran Hultin is chairman and chief executive officer of Caden Corp. SA. He is governmental affairs adviser to Manpower Inc. and labor adviser to the Shanghai labor authorities. He has 18 years of international experience in labor market policy development and industrial relations. Before joining Caden, he was assistant director general of the International Labour Office and executive director of its employment sector. In 2003, Hultin launched the ILO's Global Employment Agenda, an employment policy framework for all of the 181 member countries of the ILO.

Philip Jennings is the first general secretary of UNI Global Union, which was launched in 2000. UNI focuses on establishing dialogue between unions and multinational corporations. Jennings has transformed UNI into a global union with global organizing initiatives at multinational companies. He has served as a link between Global Union and the World Economic Forum to ensure that the concerns of working people and their unions are acknowledged by the business and political community. Jennings was previously general secretary of the Fellowship of the Institution of Engineering and Technology, and he began his career with the United Kingdom finance union.

Karen Johnson is the director of operations support for Volt Workforce Solutions and chairman of the ASA e-tools committee. The committee documented best practices for building the relationship between staffing firms and vendor management system (VMS) companies. Because VMS providers offer so many different options to their clients, the committee was necessary to clarify this often confusing situation. During her 14-year tenure with Volt, Johnson has filled many roles, including recruiter, national program manager, operations manager, and implementation and training manager.

Sally Jozwiak is the vice president of marketing communications for Corestaff Services. Jozwiak brings 20 years of marketing and event coordination experience to her role as the leader of Corestaff's marketing communications group. She began her career with Enable Software, then moved to start-up software company MapInfo Corp., where she advanced from channel marketing manager to Internet marketing manager. She joined Corestaff in 1999 as director of public relations and in 2002 assumed leadership of the marketing department. Jozwiak now manages and oversees Corestaff's national marketing functions, including strategic development and communications.

Jim Kingma, Esq., is a corporate legal consultant with expertise in employment law, litigation management, contracts, intellectual property, transactions, franchise law, and general corporate law. An independent consultant, Kingma works on consulting projects with various clients involving independent contractor status, exempt and nonexempt status, research projects for publication, contract review and negotiation, and subcontracting work for employment law firms. Kingma was former assistant general counsel for Manpower Inc. for 15 years.

Helen Konrad, Esq., is a director in the immigration practice group of McCandlish Holton PC, where she concentrates on employment-based and professional immigration. Konrad is a member of the National Task Force of the American Immigration Lawyers Association for issues specific to J visas. She has worked with the staffing industry for more than 10 years and has addressed staffing professionals at such ASA forums as Staffing World and Capitol Hill Day.

Mike Kohrs is the vice president of Delta Flex Travelers, the health care travel business unit of The Delta Cos., and has 12 years experience in health care staffing. Kohrs was formerly president of TimeLine Recruiting, one of the largest retained- physician staffing companies in the nation, and later served as director of recruiting for Merritt Hawkins & Associates. Kohrs joined Delta Physician Placement in January 2005, before spearheading his third successful start-up, Delta Flex Travelers, with a veteran team of health care staffing professionals in January 2007.

Mark Law serves as group president for CHG Healthcare Services, one of the nation's oldest and largest health care staffing companies. He is responsible for overseeing the CompHealth locum tenens and Weatherby Locums divisions. Mark has been with the company for nearly 20 years. Most recently, he was president of the CompHealth locum tenens division. He previously served as senior director of operations for CompHealth's allied health staffing divisions and in-house travel and housing divisions, as well as director of Internet business development.

Bob Livonius is chief executive officer of Nursefinders Inc., one of the nation's largest providers of health care personnel and home care services. He joined Nursefinders in 2003 with more than a decade of staffing industry experience and more than 20 years of executive management experience. Bob previously held executive positions with Spherion Corp. for 12 years. He began his career with IBM Corp. and later worked for Nynex Corp., now Verizon, as vice president of sales and operations. Bob is vice chairman of the policy council for the ASA health care section and serves on the ASA member education and certification committee.

Andy Macklin, CTC, CTS, CSP, is the managing director for the Mergis Group. Macklin has 25 years of experience in the staffing industry, which includes owning his own staffing firm, heading operations support to franchisees and company-owned staffing companies, and working a desk in four different fields (accounting and finance, insurance, real estate, and information technology). Additionally, he has worked as an outplacement consultant to several large firms. Prior to joining the Mergis group, Macklin spent 12 years at Snelling Personnel Services corporate headquarters in Dallas, serving as vice president of franchise operations. Macklin serves on the ASA recruiting and placement section policy council.

Todd McCormick is president of CareerBuilder.com's Recruiter Business Unit and its Canadian operations. He is responsible for developing sales teams and growth strategies for the staffing sector and for CareerBuilder.ca, CareerBuilder.com's Canadian division. McCormick formerly served as area vice president of CareerBuilder's Southeast enterprise sales region and also as area sales manager of the Atlanta and Los Angeles offices. Prior to his leadership roles he was a top national account executive.

Robin Mee is founder and president of Mee Derby & Co., a leading national executive search firm headquartered in Bethesda, MD, specializing in placing professionals in staffing, professional services, and work force management. Mee is a nationally recognized expert in the staffing industry who presents regularly at industry events. She serves on the board of directors of the Capital Area Staffing Association as past president and education programs chairman.

Gary R. Morris is executive vice president and president of Emerging Services for the Judge Group. Morris has more than 25 years of senior level sales, operations, and management experience. Prior to joining Judge, he was a co-founder of the FedSecure Group, a staffing and executive search firm serving the Defense Department, Department of Homeland Security, and intelligence communities. The firm was purchased by Kelly Services in 2003. Previously, Morris was vice president of sales for Olsten Staffing Services, now Adecco, the world's largest staffing company. He has also held senior management positions with TNT Express Worldwide and Emery Worldwide. Morris is currently vice chairman of the ASA technical, IT, and scientific section policy council.

Sara Moss is co-founder and partner at the Code Works Inc., a Silicon Valley-based technology strategy and software development consulting company. Moss frequently consults with staffing firms on strategic technology options, technology program and project planning, and software supplier selection. Her areas of expertise include front-office and applicant tracking technology, services e-procurement, vendor management systems, and HR-XML-based integration. She frequently writes about staffing technology topics in leading staffing journals and on her blog, "The Business of Staffing Technology." Moss has presented at a number of events including Staffing World, HR-XML summits, and software conferences.

Annemarie Muntz has been president of Eurociett, the European agency work federation, since 2005. Muntz studied law at the University of Utrecht in the Netherlands. She started her career with the Dutch national staffing federation, the ABU, in 1986, and became the ABU's secretary general in 1991. She left the ABU in 1996 to work for Vedior Holdings and is currently Vedior's European director of public affairs. Muntz specializes in Dutch and European staffing law.

Debra J. Nelson is vice president of corporate diversity, communications, and community affairs for MGM Mirage, one of the world's largest hotel and gaming companies. She is responsible for implementing the company's diversity initiative, and also oversees community affairs, communications and public relations, government relations, and corporate philanthropy. She is a founding board member of the Chief Diversity Officers Roundtable at Cornell University, which comprises senior diversity officers representing America's Fortune 500 companies. The group is charged with helping to advance diversity in corporate America.

Kjell Nordström, a Staffing World keynote speaker, is an assistant professor at the Institute of International Business at the Stockholm School of Economics. His focus is on research, consulting, and management training in Sweden and abroad in the areas of corporate strategy, multinational corporations, and the process of internationalization. The 2005 Thinkers 50, the biannual global ranking of management thinkers, ranked Nordström ninth internationally and first in Europe.

Greg Palmer formed the consulting firm G Palmer & Associates in 2006, after retiring as president and chief executive officer of RemedyTemp Inc. His 22 years of proven field and boardroom experience make his firm a tremendous asset to the staffing industry. Palmer sits on the boards of the publicly traded Diedrich Coffee and Sperry Van Ness, one of the top commercial real-estate brokerage firms in the U.S., as well as two privately held companies in the staffing and human capital sectors. Palmer has been a featured speaker at various industry conventions, the Distinguished Speaker Series at the University of California–Irvine, the Young Entrepreneur Organization, and the Young Presidents' Organization.

Sara Pattow, CTS, CSP, PHR, has more than 11 years of staffing industry experience and more than 20 years of experience in customer service and sales, with a strong emphasis on client and team member relations. She started with SEEK Careers and Staffing in 1993 and has served as a staffing consultant, client services representative, team leader, district team leader, and region team leader. Her responsibilities include developing and implementing operational policies, motivating and developing staff, and continuing to grow SEEK's brand nationally.

Lizz Pellet is chief executive officer of Emerge International and a fellow at Johns Hopkins University. Emerge International is a California-based consulting firm dedicated to improving the return on investment of organizational culture, employment branding, and transformational change efforts. In 1998, Pellet pioneered the development of the Cultural Health Indicator, a validated organizational culture diagnostic instrument. In 2007, she introduced the Brand Enhancer, a comprehensive solution that combines culture and employment branding. The Brand Enhancer helps organizations to attract and retain the right employees and to repel those who just won't fit. Pellet is the author of Getting Your Shift Together: Making Sense of Organizational Culture and Change.

Denis Pennel has been managing director of Ciett, the global federation of national staffing trade associations, since April 2005. He promotes the interests of the staffing industry before international institutions such as the European Union, the International Labour Organisation, and the Organisation for Economic Cooperation and Development. Pennel served as corporate communications director of Manpower France from 1998 to 2005, and has a broad range of experience in the private employment agency sector. He started his career in 1989 as public relations manager for the communication group BDDP / TBWA, then moved to London in 1991 to work as a consultant for Financial Dynamics, one of the largest specialist communications consultancies in the United Kingdom. In 1993, he came back to Paris to join the accounting and consulting firm Deloitte as head of information and was recruited five years later by Manpower France.

John M. Polson, Esq., is a partner in the Atlanta-based firm of Fisher & Phillips LLP. He has dedicated his practice to exclusively representing management in the area of labor and employment law, with a particular emphasis on compliance and liability prevention. Polson regularly handles administrative and civil employment matters, including jury trials and arbitrations, before state and federal courts and government agencies throughout the U.S.

Kate Post is chief operating officer and owner of Forrest Solutions. She has spent the last 30 years in the staffing industry, starting her career as an owner of a direct hire placement firm specializing in professional level placement in the New York metropolitan area. She is currently the state president of the New York Staffing Association, and was formerly its metro president. Post is on the board of directors of Hale House, a nonprofit charitable organization, and is active in many other nonprofit organizations, including Bottomless Closet, as well as numerous business networking groups. She is an ASA chapter leader.

Mike Ramer, CPC, CSP, is an international trainer for the staffing and recruitment industries. He is founder and president of Ramer Search Consultants in the New York–New Jersey area. Ramer's personal career billings exceed $3.5 million. A regular presenter at industry programs, he also writes articles for leading industry publications in addition to his quarterly e-newsletter, read by more than 3,500 subscribers world-wide.

Stephanie Richfield, CSP, joined American Resource Staffing in 2004 as the director of sales and recruiting, bringing with her 15 years of staffing industry experience. In her two-year tenure, business increased 55%, enough to land the company on Inc. magazine's list of the 5,000 fastest-growing private companies in the U.S. Richfield was then promoted to director of government affairs and safety training, and now works to advance staffing in the local, state, and federal arenas and promote safety in the staffing industry.

Joe Smith, CSP, ARM, AIC, is executive vice president of RCS Services. Smith has 30 years of industrial management experience with a concentration in occupational health and safety and in human resource management. His experience includes more than 20 years of front-line safety and emergency response experience in the coal mining industry. He is a certified safety professional and has also attained professional designations from the Insurance Institute of America, including the Associate in Risk Management and Associate in Claims. Smith holds more than 20 health and safety certifications issued by U.S. states and the U.S. Department of Labor.

Shally Steckerl is a talent acquisition consultant, strategist, and speaker. He is founder and chief cybersleuth of JobMachine Inc., a sourcing and work force development consulting service. Early in his career, Steckerl realized that as a contingency recruiter he could beat the competition by finding people who were not available in mainstream sources. Since then he has been instrumental in building numerous world-class sourcing and research organizations and has become an authority in passive candidate research and talent pipeline development world-wide.

Randy Street is a partner with the management assessment and coaching firm ghSmart. In collaboration with Geoff Smart, the firm's chief executive officer, Street co-wrote the forthcoming book, Who: A Solution to Your #1 Problem, and has been featured in the Wall Street Journal, among other publications. Prior to joining ghSmart, Street was the executive vice president of sales and marketing and executive vice president of corporate development and strategy for EzGov, a government software firm. It was named the fastest-growing company in Atlanta during his tenure. Before that, Street was a strategy consultant with Bain & Co., where he led projects and advised senior executives of Global 1,000 companies in a wide range of industries, including financial services, transportation, and manufacturing.

John Sullivan is a professor of management in the College of Business at San Francisco State University and chief executive officer of Dr. John Sullivan & Associates. He is a strategist in the field of human resources and talent management who has counseled professionals for more than 30 years. Sullivan is also a public speaker and author whose books include Improving Productivity, the World-Class Way and Rethinking Strategic HR. He has written more than 700 articles, which have served as a key resource for functional leaders and line managers when developing and implementing best practices. His work has been featured in the Wall Street Journal, Fortune, Fast Company, Business 2.0, the Economist, the New York Times, HR Magazine, and Workforce Management magazine.

John Thomas, CSP, CTS, is a 25-year veteran of the staffing industry and is currently working with Express Employment Professionals. Thomas served on the ASA board of directors from 1998 to 2002. He is also past president of Heart of America Staffing Services Association. He has achieved success and recognition in behavioral interviewing techniques, building blended and direct staffing services, customer service and sales, recruiting and retention, management and leadership training, and branch and staff development. Thomas has written a number of articles for industry journals and has published a guide on how to interview successfully.

Mark Toth, Esq., CSP, is chief legal officer, chief compliance officer, and vice president of franchise relations for Manpower Inc.'s North American operations. He is also involved on the business side of the company, serving on its global leadership team and North American lead team. Toth is a frequent lecturer on a variety of legal topics, and he writes an employment law blog. He also sings and plays guitar in the Manpower corporate band.

Kevin Wheeler is president of Global Learning Resources Inc. He is the author of hundreds of articles on talent management, career development, recruiting, human capital, and leadership. He works with organizations to establish learning strategies, corporate universities, succession plans, strategic staffing programs, and human capital architectures. Wheeler has been a research affiliate at SRI International and the Institute for the Future in Menlo Park, CA. He has an extensive national and international consulting practice with companies such as Yahoo, Eli Lilly, Corning Inc., Starbucks Coffee Co., Edwards Lifesciences, Federated Department Stores, and BP, as well as companies in Australia, China, New Zealand, and El Salvador.

Bill Yoh is president and chief executive officer of Yoh Group. Previously, he was Yoh's northeast regional president. Before joining Yoh, he served as senior vice president of corporate strategy and finance for Day & Zimmermann, Yoh's parent company, of which he and his two brothers are third-generation owners. He also worked for CSC Index, specializing in process re-engineering. Yoh has served on the boards of the Haverford School and the Council for Relationships in Pennsylvania. He currently serves on the ASA board of directors and is chairman of the ASA technical, IT, and scientific section policy council.

Linda Zumstein has worked as a sales consultant to many leading industry companies and shadowed many professionals on sales calls as part of her training method. With 20 years of staffing-related experience, Zumstein is a veteran industry trainer for sales and service. She has saved companies hundreds of thousands of dollars through her pre-employment testing and interviewing services, is well known for her training programs, and has had numerous articles published in industry publications.

Brad Zylstra is a Six Sigma master black belt and director of business process improvement for Volt Workforce Solutions. Zylstra has been involved with Volt's Six Sigma program since it was first implemented in 2002, and is currently responsible for implementing and deploying Six Sigma throughout Volt. His responsibilities include strategizing with senior management, training and mentoring Six Sigma leaders, and reviewing and leading Six Sigma projects.